Terms of Service

1. Accounts

1.1 Access and Creation

Users must be at least 18 years old (or the age of majority in their jurisdiction) to register an Account. You represent that you are authorized to enter into this Agreement and can bind your organization to it.

1.2 Log-in Information

Account holders must maintain confidentiality of login credentials, use reasonable efforts to ensure security, and not share information with others. Users bear responsibility for all Account activity under their login. Classic Ratings is not liable for losses from credential negligence. Unauthorized access must be reported promptly.

1.3 No Rights for Affiliates

Only the named entity on the Order Form has rights under this Agreement. Affiliates have no rights unless expressly consented to by Classic Ratings. "Affiliates" means entities controlling, controlled by, or under common control with Customer.

2. Subscription and Services

2.1 Subscription Grant

Classic Ratings grants a limited, non-exclusive, non-transferrable, non-sublicensable, revocable subscription to access the Platform and Services through an Account. Usage rights vary by subscription tier (free, trial, or paid).

2.2 Subscription Limitations

Customers must use services solely for internal business purposes. Employees, contractors, and service providers may access the Platform for Customer's benefit only, remaining subject to this Agreement. Service unavailability due to maintenance or force majeure does not constitute a breach. Classic Ratings disclaims liability for such unavailability.

3. Term and Termination

3.1 Term

The Agreement becomes effective on the earliest of: signing an Order Form, installing the Service, or signing up for a free or trial subscription.

3.2 Term Duration

Free or trial subscriptions continue until terminated per those specific terms. Paid subscriptions renew monthly (or as specified in the Order Form) automatically for the same period unless terminated.

3.3 Termination

The Agreement terminates upon: either party providing notice before a Renewal Term for any reason (termination effective at the end of the current term); Customer's failure to pay subscription fees or other charges; termination of free/trial subscriptions per their terms; Customer's non-compliance with the Agreement; or either party's insolvency, bankruptcy, or receivership (if not dismissed within 30 days).

Upon termination, no refunds are provided. Outstanding fees remain due. Classic Ratings may retain Customer Data for up to 90 days to permit subscription reactivation.

4. Use of the Service

4.1 Features

Service features, functionality, usage limits, and integrations may change at any time without notice. Features are described in Classic Ratings documentation or the Order Form.

4.2 Authorized Use

Users must comply with all applicable laws and regulations. Prohibited conduct includes:

• Improper, excessive, or abusive usage
• Decompiling, disassembling, or reverse engineering the Service
• Reproducing, modifying, translating, or creating derivatives
• Breaking or disrupting services or exploiting flaws
• Storing or transmitting infringing, libelous, or unlawful content
• Harassment, abuse, stalking, or impersonation
• Selling, renting, leasing, or sublicensing the Service without permission
• Promoting illegal activity or objectionable content
• Building competitive services or copying features
• Infringing third-party rights

4.3 Third Party Applications

The Service integrates with third-party services ("Third Party Services"), including Shopify. The Agreement grants no license to Third Party Services. Users may need separate agreements with third parties. Classic Ratings may allow Third Party Services to access Customer Data as required for integration. Third-party permission and integration may end anytime without notice or compensation.

5. Order Form and Fees

5.1 Order Form

Each subscription requires agreeing to a Service tier through the App Store or signing Classic Ratings' Order Form. The Order Form specifies the tier, available features, pricing, and terms. Trial subscriptions automatically convert to paid subscriptions unless terminated before trial expiration.

5.2 Fee Payment

Customers pay the agreed Subscription Fee and any additional fees. Charges occur per App Store terms or as invoiced. Classic Ratings may increase Subscription Fees with 30 days' written notice before a Renewal Term.

5.3 Taxes

Subscription Fees and additional charges exclude taxes, duties, and charges, which Customers must pay as applicable.

6. Ownership and Confidentiality

6.1 Service Ownership

The Service and its components are Classic Ratings' proprietary property. All right, title, and interest — including intellectual property rights — remain with Classic Ratings and its licensors. The Agreement conveys no ownership rights.

6.2 Customer Data

Data provided via Account, uploaded, transmitted, or generated through Service use ("Customer Data") remains Customer's sole property. Classic Ratings may use, store, and modify Customer Data to: provide Service; create anonymous/aggregated/statistical data; improve/modify Service; create new products/services; analyze Service usage and publish results; and deliver relevant communications.

6.3 Customer Feedback

Customers grant Classic Ratings a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use any Service feedback. Feedback is non-confidential. Classic Ratings uses Feedback at its own risk on an "as is" basis without warranties.

7. Disclaimer and Limitation of Liability

7.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND CLASSIC RATINGS DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLASSIC RATINGS MAKES NO REPRESENTATIONS THAT THE SERVICE WILL MEET REQUIREMENTS, OPERATE UNINTERRUPTED, REMAIN ERROR-FREE, AVOID HARMING DEVICES, PREVENT DATA LOSS, OR REMAIN SECURE.

7.2 Limitation of Liability

CLASSIC RATINGS AND ITS REPRESENTATIVES SHALL NOT BE LIABLE TO YOU FOR ANY CLAIM, LOSS OR DAMAGE OF ANY KIND, INCLUDING CONSEQUENTIAL, INCIDENTAL, SPECIAL DAMAGES, LOST DATA, LOST PROFITS, LOST GOODWILL, PERSONAL INJURY, OR DEATH, EVEN IF ADVISED OF POSSIBILITY.

7.3 Maximum Aggregate Liability

CLASSIC RATINGS' MAXIMUM AGGREGATE LIABILITY IN ANY CASE WHATSOEVER WILL BE THE TOTAL AMOUNT CUSTOMER PAID TO CLASSIC RATINGS IN THE 4 MONTHS IMMEDIATELY PRECEDING THE DATE OF THE ACT LEADING TO THE HARM.

8. Indemnification

Customers must indemnify, defend, and hold harmless Classic Ratings and its Representatives from third-party claims, liabilities, injuries, damages, costs, losses, or expenses (including reasonable attorneys' fees) related to Customer's Service use or Agreement/law violations.

9. Dispute Resolution

9.1 Initial Dispute Resolution

Most disputes resolve without legal action. Upon dispute, contact Classic Ratings with a written description and contact information. Parties agree to use commercially reasonable efforts and good faith negotiations before initiating lawsuits or arbitration.

9.2 Binding Arbitration

If unresolved after 60 days of informal dispute resolution, any disputes between parties are resolved by confidential, final, binding arbitration administered by JAMS per Comprehensive Arbitration Rules. BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL.

9.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OF A DISPUTE OR CLAIM SHALL BE LIMITED BETWEEN CLASSIC RATINGS AND YOU INDIVIDUALLY. No class-action procedures apply. Users waive rights to arbitrate on class-action basis or raise disputes in representative capacity.

10. General

10.1 Updates

Classic Ratings may modify the Agreement and Services anytime in its sole discretion. Continued Service use constitutes acceptance. Updates effective 30 days after posting, except immaterial updates effective immediately.

10.2 Governing Law

The Agreement is governed by Delaware state law and U.S. federal law, without conflict-of-law principles.

10.3 Limitation Period

Causes of action must commence within one year of accruing; if not, they're permanently barred.

10.4 Severability and Waiver

If any provision is held invalid by competent courts, remaining provisions remain in full force. No failure or delay in exercising rights constitutes waiver.

10.5 Assignment

Customers cannot assign, transfer, or pledge the Agreement without Classic Ratings' prior written consent. Classic Ratings may assign upon written notice.

10.6 Force Majeure

Neither party is responsible for delays, deficiencies, or failures due to causes beyond reasonable control — including fires, strikes, embargoes, explosions, earthquakes, floods, wars, labor disputes, government requirements, terrorism, or carrier/supplier acts — except Customer's payment obligations.

10.7 Entire Agreement

The Agreement, Order Form, and DPA constitute the entire agreement and supersede all prior/contemporaneous agreements, proposals, or representations, written or oral.